Welcome to MamiPrint!
We're dedicated to making your experience with us smooth and enjoyable. Please take a moment to review our Cancellation, Return, and Refund Policies below.
Order Cancellation
- Before Production Begins: You can cancel your order for a full refund if production hasn’t started. Simply contact us within 6 hours of placing your order to request a cancellation.
- After Production Begins: Once your item is in production, cancellations are not possible due to the custom nature of our Print On Demand items.
Return Policy
Since each item is made-to-order and personalized, we’re unable to accept returns or exchanges for reasons such as changing your mind, ordering the wrong size, or other non-defective issues.
Exceptions for Defective or Incorrect Items:
If you receive an item that’s defective, damaged, or incorrect:
- Contact us within 5 days of receiving it.
- Include your order number and a clear photo of the issue.
Our team will review your request. If approved, we’ll send a replacement or process a refund at no additional cost.
Eligibility for Return Exceptions:
- Items must be in their original, unused condition.
- Custom-made or personalized items are typically non-returnable.
Refund Policy
- Approved Refunds: If a refund is approved for a defective or incorrect item, we’ll process it back to your original payment method.
- Processing Time: Approved refunds are typically processed within 5-7 business days.
- Shipping Fees: Original shipping costs are non-refundable. If the return is due to our error, we cover return shipping; otherwise, the customer is responsible.
Sizing Information
Please refer to our size guide before ordering. As each item is made-to-order, we cannot accept returns for incorrect sizing.
Contact Us
For questions or assistance with your order, reach out to us at anet.payment@gmail.com. We’re here to help!